Product Manager

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Beschreibung

Our client, one of Asia-Pacific’s leading organizations is looking for: Product Manager Responsibilities Own operational readiness for pilots, feature launches and phased roll-outs, including readiness criteria, stakeholder communications, training, support materials and go-live checklists. Coordinate dependencies and decision points across product, engineering, UX, operations, service desk, local administrators and vendors. Run post-launch reviews and translate lessons into improved playbooks, controls and ways of working. Design and maintain support models, triage paths, escalation matrices, runbooks and ownership boundaries for self-service and assisted-support journeys. Monitor operational health, service levels, failure points and recurring support demand; coordinate incident response and follow-through with accountable teams. Establish systematic feedback loops across in-product feedback, engagement, support cases, user research and stakeholder channels. Define and maintain dashboards for adoption, completion, drop-off, escalation, turnaround time, support deflection, satisfaction and other agreed product-health measures. Support audit, privacy, security, accessibility and records-management requirements by ensuring operational controls and evidence are maintained. Requirements 3–5 years of professional experience in product operations, digital product delivery, service operations, business analysis, project management or a related role in a technology environment. De

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