L3 Support Engineer (Azure, M365, AVD & Automation)

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Descrizione

About the Project We are looking for two L3 Support Engineers to join the team from logistics industry and support a Microsoft cloud environment covering Azure, Microsoft 365, Identity, Networking, and Azure Virtual Desktop. The role combines around 75% supporting tickets and 25% helping with automations. Work Mode: remote Start of the project: ASAP Duration of the project: till the end of 03/27, with a possibility of extension Job Responsibilities Take end-to-end ownership of complex incidents managed through ServiceNow or Jira, ensuring proper prioritization, documentation, SLA compliance, and escalation. Troubleshoot advanced issues across Azure infrastructure, VMs, storage, networking, Microsoft 365, Entra ID, Windows 10/11, and Azure Virtual Desktop. Investigate Exchange Online, SharePoint, OneDrive, Teams, M365 Apps, Conditional Access, DNS, NSGs, Private Endpoints, VPN, and ExpressRoute issues. Monitor and analyze Azure Monitor and Microsoft Defender alerts using logs, workbooks, and KQL queries. Perform root-cause analysis and coordinate incident resolution across technical teams. Automate operational activities using PowerShell, Azure Automation, Logic Apps, Azure Functions, Intune, and Microsoft Graph API. Support infrastructure-as-code processes using Terraform and CI/CD pipelines. Maintain technical documentation, scripts, operational runbooks, and change records. Communicate technical findings, business impact, and next steps clearly to stakeholders. Expectations

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