Salesforce Business Analyst (REMOTE, IN, US)

The Senior Salesforce Business Analyst serves as a key liaison between university business partners and technical teams responsible for Salesforce and related enterprise solutions. This position develops a broad understanding of business objectives, processes, stakeholder needs, data requirements, and existing system capabilities and translates those needs into clearly defined business and functional requirements that enable effective technology solutions. The Senior Salesforce Business Analyst works with stakeholders to analyze complex business problems and opportunities, facilitate discovery and requirements sessions, document current- and future-state processes, identify gaps, evaluate solution alternatives, develop user stories and acceptance criteria, and support solution design and implementation.

The position provides guidance regarding Salesforce capabilities and helps business partners distinguish business requirements from proposed technical solutions to ensure that solutions align with university priorities, enterprise architecture, data governance, security, usability, and long-term maintainability. This position participates in and may lead business analysis activities for projects and product enhancements throughout the solution lifecycle, including discovery, requirements definition, prioritization, solution validation, testing, implementation, and post-implementation evaluation.

The Senior Salesforce Business Analyst partners closely with produc