Technical Support Engineer, L2 - Romania

[…] ®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, […] ’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.

As a Technical Support Engineer- Tier 2 at […] you will:

Provide technical support to worldwide customers and partners using all methods of communication.

Troubleshoot to full resolution of issues within the […] suite and OS

Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.

Support the implementation and integration of […] products within customers’ infrastructure

Help to document best practices in maintaining […] solutions

Develop a deep understanding of the customers’ technical environment

Support the EMEA region

• 3+ years implementation/operations experience of network/security systems OR experience of Linux servers
• Previous customer/end user facing experience as a technical lead
• Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
• Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
• Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juni