Product Manager (CRM & Contact Center Tools)

Аналитика рынка

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Описание

About the job: Are you passionate about transforming internal operations and scaling enterprise-grade platforms? We are looking for a hands-on, proactive Product Manager (with a strong Delivery mindset) to take end-to-end ownership of our CRM & Contact Center hub. In this role, you will bridge product vision with execution-connecting tools, automating processes, and elevating the experience for our internal business teams and merchants. You will lead key projects, implement greenfield solutions (like Quality Monitoring systems), and explore how AI and LLM technologies can revolutionize our support tools. In your daily work you will handle the following tasks: Analyze cross-departmental workflows to connect the dots between internal processes, identify synergies, and streamline operations. Lead key projects from concept to rollout, combining product discovery with execution to ensure high-quality implementations. , Quality Monitoring tools). Partner closely with business stakeholders, operational teams, and IT to translate business needs into scalable internal platform solutions. Shape the roadmap for internal tools and customer-facing contact channels, leveraging data, automation, and AI to boost operational efficiency Manage product backlogs, lead continuous discovery, define CVP, and measure performance via clear product metrics and A/B testing where applicable. We are looking for people with: Proven track record as a Product Manager, Systems Analyst, Solution Owner, o

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