Senior ServiceNow & GCP Cloud Engineer

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Описание

Job Overview We are looking for a Senior ServiceNow & GCPCloud Engineer to provide L3 support, administration, troubleshooting,and solution delivery across enterprise ServiceNow and Google Cloud Platformenvironments. The candidate should have strong hands-on experience in ServiceNow,GCP, ITSM, CMDB, enterprise integrations, and production support , withthe ability to independently troubleshoot complex technical issues and performroot-cause analysis. Key Responsibilities Provide L3 technical support for ServiceNow and GCP environments. Configure, administer, and troubleshoot ServiceNow applications and modules. Support ServiceNow ITSM processes including Incident, Problem, Change, Request, and CMDB. Troubleshoot ServiceNow workflows, scripts, integrations, APIs, and production issues. Support GCP services such as Compute Engine, GKE, Cloud Storage, BigQuery, IAM, VPC, Monitoring, and Logging. Perform RCA and implement permanent solutions for recurring incidents. Develop and maintain ServiceNow workflows, Business Rules, scripts, and integrations. Support REST/SOAP API and enterprise application integrations. Monitor system performance, availability, and capacity. Implement automation to improve operational efficiency. Coordinate with infrastructure, application, security, DevOps, and cloud teams. Participate in production deployments, change management, and release activities. Prepare technical documentation, RCA reports, and operational procedures. Provide technical guidance

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