Senior Technical Account Manager

The Technical Account Manager (TAM) is a deeply technical post-sales role focused on driving successful adoption of […] Prime within a portfolio of strategic customers. Unlike a traditional TAM role, this position is hands-on and technical first. You will spend the majority of your time engaged with customer engineering teams on JVM performance tuning, troubleshooting, reliability engineering, and architectural guidance.

Strong relationship skills matter, but it is technical credibility with developers, SREs, and architects that makes this role successful.

You will be trusted by […] ’s most important accounts to ensure that their mission-critical Java applications run on Prime with the best possible performance, stability, and cost efficiency. And you will serve as the bridge between customers and […] ’s engineering organization, feeding real-world insights back into the product.

• Technical depth first. Expect to spend significant time reading thread dumps, GC logs, and flight recordings — not building slide decks.
• Direct partnership with […] engineering. You will work side-by-side with our runtime, GC, JIT compiler, and tooling teams on complex customer issues.
• Ownership of technical outcomes. You own production adoption of […] Prime within your accounts — from candidate application selection through successful rollout and ongoing optimization.

Own a portfolio of named