Global Customer Support Lead - Software

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Description

At Materialise Software, we believe that better manufacturing starts with smarter, more connected workflows. If you’re passionate about helping companies make additive manufacturing more efficient, scalable, and reliable, you’ll love being a part of this team. Through the software we develop, organizations are managing the entire additive manufacturing process more efficiently and achieving the highest 3D printing standards. Materialise is looking for a strategic and hands-on Global Customer Support Lead to build, scale, and lead a truly global customer support organization. In this role, you will shape the vision, structure, and operating model for customer support across regions, ensuring a consistent, high-quality experience for customers worldwide. As our Software Suite continues to grow, this role is critical to creating a unified support function that delivers seamless service across time zones, supports both SaaS and customer-managed (on-premise) solutions , and drives operational excellence at scale. You will lead the evolution of our support organization by standardizing processes, improving service performance, enabling 24/7 global coverage, and strengthening collaboration across customer service, product, engineering, and sales teams. This is an exciting opportunity for a customer-focused leader with strong global support experience, technical service expertise, and a passion for building scalable, high-performing teams. Responsibilities Strategic Leadership & Glob

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