Senior IT Engineer

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Description

Senior IT Engineer (Support & Projects) - MSP Colchester / Braintree Area | Office-Based | Driving Licence Essential Up to £35,000 DoE + Benefits A well-established and growing MSP in North Essex is looking for an experienced, customer-focused Senior IT Engineer to join their Support & Projects team. This is a varied, hands-on role split between 2nd/3rd line support and project delivery, with a pipeline of 15 Intune migrations already lined up and ready to go. It's a great opportunity for someone who wants to own projects from scoping through to handover, not just assist on them. What You'll Be Doing: Deliver 2nd/3rd line support to customers via phone, email and portal, with a strong focus on first-touch resolution. Own projects end to end, including Intune migrations, Microsoft 365 tenant migrations and customer onboarding. Carry out server migrations (server to server and server to cloud), infrastructure upgrades and firewall configuration. Deploy and manage Microsoft 365, Entra ID, Intune and Azure environments alongside traditional on-premise servers and networking. Share knowledge with the wider team and assist with escalated issues, while maintaining accurate time recording and documentation. What You'll Bring: Proven experience in a senior support or engineering role within an MSP, supporting multiple customer environments. Experience independently delivering technical projects from requirements and planning through to testing and handover. Strong knowledge of Windows

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