Application Support, IT Department

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Description

Job Descriptions: Application & Production Support: Provide L1/L2 support for core wealth management and trading systems, focusing on securities, futures, and stock options across web, desktop, and mobile channels. Issue Resolution: Investigate, troubleshoot, and resolve production system incidents. Conduct daily health checks and proactive monitoring to ensure system stability and global market availability. Vendor & Team Collaboration: Act as the key liaison between business users, in-house developers, and external system vendors to gather user requirements, implement IT solutions, and manage system upgrades. Testing & Deployment: Plan, execute, and document System Integration Testing (SIT) and User Acceptance Testing (UAT) for system deployments, patches, and enhancements. Technical Maintenance: Handle database operations including writing SQL queries for data extraction, data patching, troubleshooting workflows, and generating operational reports. On-Call Support: Provide remote or phone support during non-office hours or public holidays on a rotation basis as needed; Perform such other duties as shall from time to time be directed by the superiors. Job Requirements Bachelor’s Degree in Computer Science, Information Technology, or a related discipline. 2 to 3 years of experience in IT application support. Background in investment banking, brokerage, or IT system vendors is highly preferred. Solid understanding of equity/futures trading, settlement workflows, and HKEX/glo

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