Manager, Forward Deployed Engineering

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Description

About Parloa Parloa ’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa ns are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Manager, Forward Deployed Engineering at Parloa , you’ll be on the front lines of enterprise AI adoption — leading a high-impact team of FDEs that delivers our most strategic enterprise deployments. Your mission is to ensure our consistent deployment excellence: predictable delivery, strong engineering quality, and fast unblocking in complex enterprise environments — while staying technically credible yourself. FDEs are our in-field engineers. They build what doesn’t exist yet, adapt architecture to enterprise realities, and engineer integrations across systems and APIs to make deployments successful. As a Manager, you make that work repeatable and reliable across multiple customer projects — through strong delivery leadership, clear priorities, and hands-on technical guidance. Areas of ownership: Lead and develop the team: hire, coach, and grow a team of FDEs; set clear expectations; run 1

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