Senior IT Analyst with Bulgarian & English

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Description

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. 7B. com . Overview of the Role: As a Senior IT Analyst with Bulgarian & English proficiency, you will play a crucial role in delivering high-quality technical support to our clients. You will be responsible for resolving complex technical issues, ensuring seamless IT operations, and enhancing customer satisfaction through expert assistance. This position is integral to HCLTech’s commitment to providing world-class support services and maintaining strong client relationships, supporting users across multiple platforms and technologies. Detailed Responsibilities Diagnose and resolve hardware, software, and network issues for end users via telephone and remote support. Provide technical support to Bulgarian and English-speaking customers, guiding clients through troubleshooting and corrective steps. Route unresolved problems to appropriate inter

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