Senior Customer Success Manager

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Description

About AutoRABIT AutoRABIT helps organizations, particularly those in highly regulated industries, modernize and secure how they develop, release, and manage change across Salesforce environments. Our platform helps teams improve release velocity, strengthen security and governance, reduce manual processes, and build more reliable software delivery practices. The Role As a Senior Customer Success Manager, you will own a portfolio of strategic, enterprise, and technically complex customers. This is a highly technical Customer Success role working with Salesforce, DevOps, Engineering, Platform, Security, and executive stakeholders to understand each customer's development lifecycle, deployment processes, technical environment, and business objectives. Senior CSMs are expected to operate as trusted technical and strategic advisors. You should be comfortable discussing Salesforce DevOps, CI/CD, source control, release management, testing, security, governance, and software delivery practices, while connecting those topics to measurable customer outcomes. You are not expected to replace a Solutions Engineer or Salesforce Architect, but you should have enough technical depth to independently lead discovery, identify risks and opportunities, challenge customers when appropriate, and engage specialized resources when needed. This role includes regular customer-facing travel, typically 1-2 trips per month for 2-3 days at a time, to build relationships, deepen understanding of customer

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