Cargo Digital Specialist - OPS & Support (CSDO)

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Description

Cargo Digital Specialist - OPS & Support (CSDO) Role Introduction Reports to: Assistant Manager Cargo Digital - CSDO Support day-to-day cargo operations by providing functional expertise across Cargo Service Systems and electronic Freight (e-Freight) processes. Working closely with business units, IT teams and system vendors, you will help maintain operational continuity, resolve system issues, improve user experience and strengthen digital operating procedures. Contribute to key cargo applications including Cargospot, e-Freight and ONE Record while supporting testing, user administration, incident management and digital transformation initiatives. You will also participate in projects as a Subject Matter Expert, helping shape solutions that improve efficiency, usability and operational effectiveness across the cargo network. Through your work, you will help keep global cargo operations moving forward while enabling meaningful digital progress. Key Responsibilities Provide functional support for key cargo applications and e-Freight processes, including Cargospot and ONE Record Coordinate with internal and external stakeholders to resolve functional issues and restore normal operations when disruptions occur Respond to worldwide enquiries relating to e-Freight operations and Cargospot usage as a primary contact point Drive improvements to system usability, operational processes and digitalisation opportunities across cargo operations Conduct functional testing and User Accepta

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