Product Manager

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Description

Role Summary We are seeking a Product Manager with strong experience in product management, implementation planning and large-scale system rollouts to support the progressive scale-up of Salesforce across ServiceSG's contact centre operations. The successful candidate will work closely with business stakeholders, operations teams and technology vendors to plan and coordinate the onboarding of additional agency mailboxes and hotlines onto Salesforce. The candidate will also identify opportunities for product enhancements, process standardisation, automation and AI-enabled capabilities to improve operational efficiency and customer experience. The role requires a strong blend of product management, business analysis, stakeholder engagement and delivery coordination , with an emphasis on driving platform adoption, continuous improvement and successful implementation of new capabilities. Key Responsibilities · Plan and drive the progressive onboarding of additional agency mailboxes and hotlines onto Salesforce, including onboarding schedules, dependencies and readiness activities. · Engage business stakeholders to understand operational requirements, assess gaps against existing Salesforce capabilities and identify necessary configurations or enhancements. · Work with the Email and Calls Product Managers to align onboarding requirements with the respective product roadmaps and priorities. · Identify opportunities to standardise processes, reuse existing capabilities and improve t

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