Description
Key
Responsibilities
Platform Engineering & Knowledge Services Design and develop scalable, reliable, and secure platforms; build and integrate APIs, content management systems, search capabilities, and knowledge services; deliver structured and accessible product information; define interfaces, versioning, error handling, testing strategies, and documentation standards; develop reusable components, services, and abstractions to simplify integrations and accelerate delivery. Product Discovery & User Experience Develop intuitive user-facing experiences across portal and dashboard platforms; build search, filtering, recommendation, and contextual navigation capabilities; integrate product catalogues, subscriptions, and onboarding workflows; collaborate with product managers, designers, and stakeholders to translate user needs into digital solutions. Quality, Reliability & Operations Design highly available and resilient platforms; implement monitoring, alerting, service level objectives (SLOs), and usage analytics; identify issues proactively; implement automated testing and deployment strategies that enable reliable and frequent software releases.
Developer & User Enablement Use delivery metrics and user feedback to identify improvement opportunities; create documentation, onboarding materials, and examples; improve adoption and usability; collaborate with UX and product teams to continuously enhance user experience. Cross-Functional Collaboration Work with product and tenant
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