Product Care Team Manager

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Description

We welcome talented professionals from across Europe. If you are excited about this opportunity and willing to relocate to Gdańsk, we would love to hear from you. Relocation support is available to help make your transition as smooth as possible. Position Overview We are looking for an experienced engineering leader to join our organization as Product Care Team Leader , responsible for leading a cross-functional engineering team supporting a portfolio of electronic intrusion security products, including burglar and hold-up alarm systems. In this role, you will play a key part in ensuring customer satisfaction by driving the resolution of complex product issues reported by key customers across the EMEA region. You will lead a team of approximately 10 Hardware, Firmware, and Software Engineers, coordinating technical investigations, root cause analysis, corrective actions, and customer-focused improvement initiatives. The Product Care Team Leader will act as a key interface between Engineering, Product Management, Quality, Manufacturing, and Global Support teams, ensuring effective collaboration, clear communication, timely execution, and successful resolution of customer escalations. The role is primarily focused on leadership, coordination, problem-solving, and driving execution rather than hands-on product development. A strong customer focus and the ability to deliver results in a complex, cross-functional environment are essential. Key Responsibilities • Lead, develop, and

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