Technical Support Engineer

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Description

At Medius , we believe finance should empower strategy, not stress. Founded in Sweden in 2001, we’ve grown from a local startup into a global leader in cloud-based spend management . Thousands of organizations trust our AI-powered solutions to simplify processes, eliminate manual work, and give finance teams clarity, confidence, and control . We’re more than a software company – we’re a global team of problem-solvers and innovators reinventing accounts payable. Our culture thrives on freedom, curiosity, and continuous improvement, giving you space to focus on what matters – and still have time to live your best life. If you want to make a real impact, see your ideas come to life, and shape the future of finance, Medius is the place for you. Responsibilities and Duties: Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments. Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction. Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements. Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team. Qualifications Willingness to learn new tools and technologies as part of ongoing personal and professio

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