Network Operations Engineer — Wi-Fi Specialist with Monitoring

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Description

Introduction & Summary This position requires a dedicated wireless expert responsible for overseeing a substantial campus network estate comprised of approximately one hundred sites. The role necessitates deep expertise in Cisco Enterprise Wireless technologies alongside an understanding of RF engineering principles, positioning the individual as a critical resource as transitions from the current supplier commence. Main Responsibilities Core responsibilities include: Resolve incidents and service requests within agreed SLA targets, ensuring structured troubleshooting and analysis prior to escalation. Maintain comprehensive, evidence-based ticket documentation, escalating to Level 3 only with complete diagnostic information. Manage backlog efficiently with timely stakeholder updates and disciplined shift handovers. Authorship and maintenance of Knowledge Base Articles and runbooks, identifying repeat incidents suitable for escalation to Level 1. Contribute to Major Incident support, KPI reporting, operational performance reviews, and investigations in problem management. Specific responsibilities entail: Troubleshoot wireless controllers and access points, addressing roaming issues, co-channel interference, and ensuring coverage and capacity. Conduct root-cause analysis of complex wireless client issues utilizing RF metrics and packet captures. Manage wireless security protocols including WPA2 and WPA3, addressing guest access isolation, certificate lifecycle, and expiry inci

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