Sr. System Administrator

Аналитика рынка

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Описание

Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the world’s most successful Fortune 500 and Fortune 1000 companies. The Sr. System Administrator will reply to requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. Providing end-user and team member support is the overall expectation of this role. This role will assure optimal performance and conform to our standards and guidelines for installing, configuring, repairing, and maintaining client infrastructure equipment. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role. Responsibilities Troubleshoot and resolve desktop, server, and line of business application incidents (30%) Complete move/add/changes of client workstations/servers (25%) Resolve escalated issues from the L1 team members (20%) Train and guide clients in software and hardware usage (15%) Collaborate with other departments to solve complex issues (10%) Tasks assigned by leadership Skills required Basic understanding of Activ

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