Cloud Admin (Azure and AWS ) II - IN

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Описание

L2 Cloud Engineer Location: India Shift - Should be ok for 24x7 Support Role Overview We are seeking an experienced L2 Technical IT Engineer – Cloud Admin (Azure and AWS) to join our dynamic Cloud Platform Support Team. This pivotal role serves 24*7 technical support in rotating shift support to offshore customer for Azure-related technical issues, providing expert guidance to L1 engineers and support technical discussions with customers. The ideal candidate will possess deep Azure expertise, and the ability to thrive in a fast-paced, matrixed operational environment. Key Responsibilities Escalation and Resolution: Act as the primary escalation point for Azure-related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations. Lead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Azure deployments and optimizations. Write /modify Basic terraform scripts. Collaboration: Work seamlessly within a matrixed environment, partnering with Lead Engineers, Delivery Leads, and offshore support teams to ensure cohesive service delivery. Mentorship: Provide technical guidance and mentorship to L1 team members. Stakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership. Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed A

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