Business Systems & Implementation Manager (Remote - India)

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Описание

About Us: Ovation Law Firm is a fast-growing, consumer-focused law firm based in the United States, committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale nationally with a remote-first workforce, our internal technology and systems play a critical role in keeping our teams productive, secure, and connected. We operate in a fast-paced environment where reliability, responsiveness, and operational discipline matter. About the Role: The Business Systems & Implementation Manager is responsible for maximizing the effectiveness of the company's core operational platforms, including Salesforce, Five9, and related business systems. This role serves as the critical bridge between business operations and technology, translating business needs into scalable system solutions while driving projects from concept through implementation. This is a hands-on role that combines business analysis, project management, systems administration, process improvement, and solution implementation. The ideal candidate understands both the business and technical aspects of Salesforce and contact center technologies and can independently configure, test, deploy, and optimize solutions that improve operational performance, customer experience, and revenue generation. This individual will partner closely with leadership across Intake, Operations, Training, Quality Assurance, Workforce Management, Marketing, and Te

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