IT Operations Manager

Аналитика рынка

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Описание

About the Role Technology plays a critical role in keeping Express Flooring running—and as our IT Operations Manager, you'll be at the center of it. Reporting to the Director of IT, you'll oversee the day-to-day operations of our IT department, ensuring our teams have the technology, support, and systems they need to succeed. You'll help lead our IT Support team, drive operational excellence, manage technology projects, and continuously improve the processes that keep our business connected and productive. This is a hands-on leadership opportunity for someone who enjoys balancing technical expertise with team development, process improvement, and project execution. If you're energized by solving complex challenges, improving processes, and enabling others to succeed through technology, you'll thrive in this role. Job Type: Hybrid — typically 4 days in-office / 1 day remote Compensation $95,000-105,000 Location: 43rd Ave & Washington (Corporate Office) Schedule: Flexible start times available — 6:00 am – 3:00 pm, 7:00 am – 4:00 pm, or 8:00 am – 5:00 pm shifts. What You’ll Do Overseeing daily IT operations, prioritizing support requests, assigning work, mentoring technicians, and ensuring exceptional service delivery. Serving as the primary escalation point for complex issues involving infrastructure, networking, Microsoft 365, endpoint management, identity, business applications, voice systems, and mobile devices. Driving continuous improvement of our IT Service Management (I

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