SIAM Service Integration Lead

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Описание

Job Description NetImpact Strategies has an opportunity for a SIAM Service Integration Lead to coordinate cross-provider IT service delivery, governance, and performance within a federal Service Integration and Management environment as part of a multidisciplinary team supporting a federal customer. The senior leader collaborates with operational and technical partners to deliver dependable services and measurable user outcomes; this position is remote. Responsibilities Lead integrated service coordination across the service desk, application teams, cybersecurity, clinical governance, and other providers. Maintain service management plans, responsibility matrices, service catalogs, runbooks, escalation paths, and decision logs. Coordinate incident, request, problem, knowledge, change, and continual-improvement processes in approved ServiceNow workflows. Ensure each cross-functional case has accountable ownership through verified closure. Track inter-provider dependencies, service risks, escalations, and corrective actions. Facilitate governance and operational performance reviews while respecting federal approval authorities. Use service measures and root cause findings to drive practical improvements and auditable outcomes. Qualifications Required Qualifications Bachelor’s degree in information technology, business, engineering, or related field; equivalent relevant experience considered. 7+ years of IT service management or enterprise service delivery experience, including

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