Solution Engineer

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Описание

Responsibilities - Architectural Ownership: Manage all technical touchpoints for strategic customers, driving deep-tech onboarding, advanced enablement, architectural workshops, and complex issue resolution. - Value Optimization: Analyze customer data pipelines and infrastructures to develop and execute technical strategies that maximize observability value and ROI. - Technical Stakeholder Management: Build deep technical peer relationships with DevOps, SRE, and Engineering leaders, diagnosing complex infrastructure challenges and designing production-ready solutions. - POCs & Technical Validation: Partner with Sales to execute technical POCs, validate customer use cases, demonstrate product value, and address technical blockers to support purchasing and expansion decisions. - Technical Expansion & Upsell: Identify technical opportunities for upsell and cross-sell by uncovering new use cases, increased usage potential, and customer needs for additional modules, including agentic AI solutions. Partner with Sales to validate these opportunities and demonstrate their technical value. - Advanced Deployment: Ensure a frictionless, deeply integrated onboarding process for enterprise customers, managing complex log/metric/trace routing and agentic AI deployments. - Adoption Analytics: Monitor deep-tech adoption patterns and infrastructure usage, proactively debugging systemic bottlenecks, scaling friction, or implementation barriers. What Your Day-to-Day Will Look Like - Manage cust

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