CRM Junior Engineer with Devops

Аналитика рынка

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Описание

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Customer Service Workspace & Contact Center:• Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center).• Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences.• Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, TypeScript and react.• Implement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing.• Set up Omnichannel for voice, chat, SMS, and social channels using Channel Integration Framework (CIF).• Configure Case Management, Entitlements, Queues, and Routing rules. Customer Insights – Journeys:• Design, develop, and configure solutions using Dynamics 365 Customer Insights – Journeys, with a focus on real-time marketing, event-driven triggers and customized customer journeys.• Build and manage segments using demographic, behavioural, and transactional data to drive personalized customer interactions.• Configure Email and SMS Provider.• Create and c

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