DevOps and Technical Support Engineer

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Описание

Cloudsine ([link] is an up and coming Web and GenAI security technology company headquartered in Singapore. Our flagship software, WebOrion® ([link] is already trusted and used by large enterprise customers such asBanks, Government, Telcos, and Large Forbes Global 2000 companies spread across Asia including Australia, Indonesia, India, Philippines, Hong Kong and Singapore. Now, we're takingon the next frontier: building a GenAI Security Suite to defend against AI attacks such as Prompt Injection, Data Poisoning, etc from OWASP Top10 forLLM. We're looking for a curious, hands-on DevOps Support Engineer to own thefront line of our AWS infrastructure and customer support — working daily with modern AI tools like Claude and Cursor, and learning directly from seniorengineers and cybersecurity experts. If you're a fresh graduate who loves solving problems and wants a genuine foothold into cloud engineering and cybersecurity, this is your chance to shine! What you will be working on: • Monitor and maintain our AWS infrastructure(compute, storage, networking) to deliver a reliable, secure customerexperience • Own incoming infrastructure and customer supporttickets end to end: triage against the severity matrix, respond within SLA,investigate, resolve or escalate, and close the loop with the customer • Troubleshoot infrastructure and product issues,diagnose underlying causes across multiple products and cloud environments, and communicate findin

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